Terms of Service

1. What FamiliaLista is

FamiliaLista is a digital tool that helps you organize your important information (accounts, documents, contacts, wishes, and messages) and, through a "check-in" system, deliver it to the people you designate if one day you stop responding.

FamiliaLista is not a lawyer, a notary, or a financial advisor. It is not a will, a trust, or a legal document, and it does not replace estate planning. For your will and your estate plan, consult a licensed professional.

2. Who can use it

You must be at least 18 years old and have the legal capacity to enter a contract. By using FamiliaLista you confirm this, and that the information you give us is truthful.

3. Your account

You are responsible for keeping your password secure and for all activity on your account. Keep your contact information current — the service depends on being able to reach you. Tell us right away if you believe someone else accessed your account.

4. Plans, payments, and cancellation

Building your manual is free. To activate your check-in you need a subscription plan. How you pay depends on where you buy:

• On our website (familialista.com and app.familialista.com), payments are processed by Stripe.
• In the iPhone app, subscriptions are purchased and billed by Apple through your Apple Account.
• In the Android app, subscriptions are purchased and billed by Google through Google Play.

Your plan works the same on every device under one FamiliaLista account. FamiliaLista does not store your card numbers.

Renewal. Subscriptions — monthly and annual — renew automatically at the end of each period until you cancel. You can see your renewal date and cancel anytime from your account. Subscriptions bought in the iPhone app are managed and canceled in your Apple Account settings (Settings > your name > Subscriptions); subscriptions bought in the Android app are managed and canceled in Google Play (Play Store > Payments & subscriptions). Apple and Google renew and charge these subscriptions on their schedule. If we change prices, we'll tell you before the change affects your renewal.

Cancellation. Canceling stops future charges; your plan stays active until the end of the period you already paid for.

Refunds. Monthly and annual plans are non-refundable — when you cancel, you keep the service through the end of the period you already paid for. Lifetime purchases come with a 7-day guarantee: if you ask within 7 days of purchase, we refund the full payment; after 7 days, the purchase is non-refundable. Gifts are a one-time payment, do not renew, and are non-refundable once redeemed. Purchases made in the iPhone or Android app are refunded by Apple or Google under their own refund policies; request them from Apple (reportaproblem.apple.com) or Google Play.

App Store purchases. If you subscribe through the iPhone app, these Terms are between you and FamiliaLista, not Apple. Apple is not responsible for the service or its content and has no obligation to provide support for it.

5. How the check-in and delivery work

When you activate your check-in, FamiliaLista contacts you periodically to confirm you're okay. If you stop responding, we send several reminders over a grace period that you configure. If you still don't confirm, FamiliaLista delivers your manual and your messages to the people you designated.

You are responsible for responding to your check-ins, and for keeping your cadence, grace period, contact details, and designated people accurate. Delivery is automatic and based on the configuration and contacts you gave us.

Check-in text messages (SMS)

In the United States you can choose to receive your check-ins by text message. When you choose texts in your check-in settings, you agree to receive recurring check-in and reminder texts from FamiliaLista at the number on your account. How often depends on the check-in schedule you pick (weekly to every three months), plus reminders if you don't confirm. Message and data rates may apply. Reply STOP to cancel at any time, or HELP for help. Agreeing to texts is not a condition of any purchase. Carriers are not liable for delayed or undelivered messages. Questions: contact@familialista.com.

If a member names you as their trusted contact or family member, you can choose to get texts too, from the link in the email we send you. Saying yes means you agree to receive a few texts from FamiliaLista about that member (check-in alerts and the delivery of their plan), only when needed. The same rates, STOP and HELP terms apply. See how texts work.

6. What FamiliaLista cannot guarantee

FamiliaLista is a tool, not a guarantee. Please read carefully:

• Delivery depends on third-party networks (WhatsApp, email, SMS). We cannot guarantee a message is delivered, read, or acted upon.
• There is a risk of a message sent in error, or of a late or failed delivery. By using the service, you accept these risks.
• FamiliaLista does not decide or intervene in what your family does with the information.
• FamiliaLista does not verify the accuracy of what you write in your manual.

7. Your content and acceptable use

The content you write in your manual is yours. You grant us permission to store, process, and deliver it solely to operate the service you configured.

Do not store real secrets — passwords, full card or account numbers, PINs. FamiliaLista is built to store pointers to where things are, not the credentials themselves. Do not use FamiliaLista for anything illegal or for information you don't have the right to share.

8. The people you designate

You choose your trusted people and recipients. It is your responsibility to choose well and keep their details accurate. By designating them, you confirm you have a legitimate relationship with them and reasonable grounds to share your information.

9. Privacy and security

Your manual content is stored encrypted. How we handle your information is explained in our Privacy Policy, which is part of these Terms.

10. Termination

You can close your account anytime. We may suspend or close an account that violates these Terms. If your account closes, your check-in is deactivated and your information is deleted in accordance with the Privacy Policy.

11. Disclaimer and limitation of liability

To the extent permitted by law, FamiliaLista is provided "as is", without warranties of any kind. We are not liable for indirect, incidental, or consequential damages, nor for messages sent in error, failed or delayed deliveries, or third-party network failures. Our total liability is limited to the amount you paid us in the 12 months before the event giving rise to the claim.

12. Indemnification

You agree to protect FamiliaLista against third-party claims arising from your use of the service, the information you uploaded, or your breach of these Terms.

13. Governing law

These Terms are governed by the laws of the State of Texas, United States, without regard to its conflict-of-laws rules. Any dispute will be resolved in the courts located in the State of Texas.

14. Changes to these Terms

We may update these Terms. If a change is significant, we'll let you know. Continuing to use FamiliaLista after a change means you accept it.

15. Contact

FamiliaLista — Eagle Pass, Texas, United States.
contact@familialista.com