Check-in text messages

Who gets texts

Two kinds of people can get FamiliaLista texts, and each one turns them on themselves. Texts are off by default for everyone. We never text a number until the person who owns it has said yes on their own screen.

1. Members get their own check-in texts.
2. A member's trusted contact or family member can get a text if that member misses check-ins, but only after they opt in from the email we send them.

1. Members: opt in on the Check-in screen

In the FamiliaLista app (app.familialista.com and the iPhone and Android apps), open the Check-in screen and choose Text message under "How should we reach you?" A checkbox appears with the wording below. It starts unchecked. Save stays off until the member ticks it:

By choosing text messages, you agree to receive check-in texts from FamiliaLista at your phone number, as often as your check-in schedule. Msg & data rates may apply. Reply STOP to cancel, HELP for help.

The Check-in screen is behind the member's login. These screenshots show exactly what the member sees.

2. Trusted contacts and family: opt in from their email

When a member adds a trusted contact or a family member, that person gets an email from FamiliaLista. If they want texts too, they tap Turn on text messages. That opens a page where they tick an unchecked box with this wording and tap the button:

I agree to receive text messages from FamiliaLista about this person (check-in alerts and the delivery of their plan). Only a few, only when needed. Msg & data rates may apply. Reply STOP to cancel, HELP for help.

We keep a record of each yes: the date and time, the wording shown, and the browser it came from. Then we send one confirmation text:

FamiliaLista: Texts are on. We only text when someone who chose you needs you. Reply HELP for help, STOP to opt out.

What we send, and how often

Members: one check-in per period they pick (every week, every two weeks, every month or every three months). If they don't confirm, a few reminders follow over the grace period they set. Example:

FamiliaLista: Hi Maria, confirm your check-in: https://app.familialista.com/api/c/… Reply STOP to opt out, HELP for help.

Trusted contacts and family: only when the member they agreed to hear about misses their check-ins, usually never, and at most a few texts. Example:

FamiliaLista: Hi Juan, this is FamiliaLista. Maria Lopez chose you as their trusted contact, and they haven't confirmed their check-in. Could you reach Maria and ask them to confirm? It's one tap. If they don't, on November 3 their manual goes to the people they chose. You can re-send them the reminder here: https://app.familialista.com/… Reply STOP to opt out, HELP for help.

No marketing, no promotions. Check-ins, reminders and alerts only.

How to stop

Reply STOP to any text. Members can also switch to email or WhatsApp on the Check-in screen. Reply HELP for help, or write to contact@familialista.com. Message and data rates may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages. Mobile numbers and opt-in data are never shared with third parties or affiliates for marketing. See our Terms and Privacy Policy.

En español: mensajes de texto del check-in

Los textos están apagados de inicio. El miembro los activa dentro de la app, en la pantalla Check-in, eligiendo Mensaje de texto en "¿Por dónde te escribimos?" y guardando. Justo debajo ve este aviso:

Al elegir mensajes de texto, aceptas recibir los textos de check-in de FamiliaLista en tu número, con la frecuencia de tu check-in. Pueden aplicar cargos de mensajes y datos. Responde STOP para cancelar, HELP para ayuda.

Enviamos un check-in por periodo (cada semana, cada dos semanas, cada mes o cada tres meses) y unos recordatorios si no confirma. Solo check-ins, nada de publicidad. Responde STOP para cancelar. Ver Términos y Privacidad.